Training Courses

Alpha provides a suite of tailored training courses to healthcare professionals, managers and practice staff. All our courses are designed to share our expertise, unique practical insights and best practice in healthcare management.

Each course is tailored to meet the specific needs of the sector. Whether you work in a GP practice, a Primary Care centre, residential home or are a larger healthcare provider, we have a course for you. Our courses are fully interactive and are available at various venues around the country or online. Please check out our current courses below. We can also tailor training to meet specific needs and deliver on-site training courses for larger organisations.

If you would like to know more about our training please get in touch to discuss.

This is a much sought after two-day intensive course designed to give you the skills that will take your practice to a new level. It is ideally suited to a newly appointed practice manager or a senior administrator who would like to advance their career. It brings the very latest in management best practice and prepares you to grow and adapt to the ever-changing environment of general practice.

The course is fully interactive, and we encourage dialogue amongst trainees who often have valuable experiences to share. And whilst our courses are pre designed to ensure all relevant areas are covered, we allow some time to meet the specific needs of the trainee or address specific management concerns that they may be encountering. Our mission is that you will leave with a good understanding of the topic and a clear sense of how you will put your new skills into practice.

Duration: 1 or 2 days

This course is for you if you:

  • Are a practice manager or senior administrator
  • Want to improve your skills and build on your experience to date
  • Want to learn from Alpha’s extensive practice knowledge and sharing of experiences with other practices
  • Would like to update your knowledge in HR, Data Protection, financial management and much more
  • Enjoy a challenge and want to formalise your skills.

This course will be run over 2 days and is made up of 8 training modules covering all the key management areas. Participants have the option to attend 1 day or both days.

Day 1

Module 1: Leadership & Communication in Healthcare

  • Management Principles
  • Leadership
  • Communications skills

Module 2: The Patient Journey

  • Patient service
  • Managing patient access
  • Complaints process and dealing with difficult & aggressive patients
  • GDPR (General Data Protection Regulations)

Module 3: HR & Performance Management

  • HR Management overview
  • Employment law
  • Practical HR Management

Module 4: Financial Management

  • Fundamentals of Financial Management
  • Financial v Management Accounts
  • Financial Accounts prepared by the accountant
  • Private Revenue Streams
  • GMS (PCRS) – Analysis of claims & payments (pink sheets)
  • Creditors Management
  • Expenditure

Day 2

Module 5: Operational Performance

  • Roles & responsibilities
  • Key performance indicators
  • Rostering – clinical and staff
  • Payroll

Module 6: Risk Management in Healthcare

  • What is risk
  • Risk in healthcare
  • Risk measurement and risk assessment
  • Standards
  • Strategy and Risk
  • Quality Management Systems – Policies
  • Reporting and communications

Module 7: Health & Safety

  • Health & Safety in the workplace
  • Infection prevention control
  • Regulatory requirements

Module 8: Quality in Healthcare

  • HIQA’s regulatory requirements
  • Quality improvement initiatives
  • Quality management systems

Venue and Date
Next date and venue to be confirmed. Please click here to register your interest 

½ day Course:

At this stage, we in healthcare are familiar with the challenges of meeting GDPR guidelines in day to day practice. This course designed for GP and Healthcare settings addresses the challenges in a practical way with the benefits of our experience over the past two years. GDPR very significantly increased the obligations and responsibilities for your practice in how you collect, use and protect personal data. At the centre of the new law is the requirement for your practice to be fully transparent about how you are using and safeguarding personal data, and to be able to demonstrate accountability for your data processing activities. This course will give you the skills to review your current GDPR policy and ensure you are meeting your requirements under law in the most efficient and practical manner for your practice.

This course is designed for Practice Managers and or Senior Administration Staff who are responsible for the patient data in your care. It will equip the attendee with the skills to audit the practice for data protection compliance, identify the gaps in your policies and procedures, and prepare a plan to ensure you are fully compliant to Data Protection

The course will cover:

  • Risk Assessment – identifying areas of non-compliance
  • Accountability – understanding the data you hold and what your responsibilities are
  • Communicating and educating Staff and Patients
  • Understanding Personal Privacy Rights
  • Handling access requests
  • Obtaining patient consent
  • What does ‘Legal Basis’ mean
  • Processing Children’s Data
  • DPIA (Data Protection Impact Assessments)
  • Managing and reporting data breaches
  • Responsibilities of a Data Protection Officer

Venue and Date
Next date and venue to be confirmed. Please click here to register your interest

Full course (2 day):
1 day only

How often have you fully analysed your pink sheets to see if you are getting your full entitlement from the PCRS? Yet doing so, can make a real impact on the financial performance of your practice. With so many income streams to keep track of, it’s easy to under-perform in areas such as practice support subsidies, leave entitlements, STCs, correctly categorizing your patients, immunization programs and so on. Add to that Under 6s, chronic disease management and the recent Covid-19 payments and you see how important it is to fully analyse your income.

Duration: 4 hours

This course is designed for anyone responsible for managing PCRS claims and subsidies within the practice. It will give participants an in-depth understanding of all PCRS income sources and the rules and regulations around PCRS claims. Alpha’s PCRS monitoring tool will be used to show participants how to track, monitor and maximise the practice’s PCRS income. So for just one afternoon out, you will learn the skills needed to make sure that your practice is receiving all its entitled to and manage your PCRS income into the future.

  • Introduction to GMS revenue
  • Health Act 2012
  • Overview of PCRS and pink sheets,
  • Review of detailed PCRS payments:
    • Capitation
    • Practice Subsidies
    • STCs
    • Chronic disease management
    • Maternity claiming
    • Cervical Screening Programme
    • Childhood Immunisations
    • Holiday and study leave
    • Tracking & monitoring monthly payments
  • Claiming for eligible fees – discuss formula and mechanism to claim practice subsidies,
  • Review of PCRS Portal

Venue and Date
Next date and venue to be confirmed. Please click here to register your interest

Infection prevention is critically important for all healthcare settings. According to the World Health Organisation, effective infection prevention and control reduces health care-associated infections by at least 30%. Never has this been more important in our healthcare settings. This course is designed for Healthcare and administration staff in any healthcare service provider It provides practical training to implement Infection Prevention and Control practices that will become an intuitive way of working regardless of staff experience or skillset.

Duration: 4 hours

This course if for anyone who works in healthcare or any profession where infection control and management is required. The course will demonstrate why an effective Infection prevention and control (IPC) policy in your organisation is crucial to the health and wellbeing of your staff and patients or service users. You will learn how to carry out an IPC risk assessment and put a plan in place to manage those risks. We will give a practical demonstration on effective hand hygiene, personal protection equipment and injection safety. Finally we will address the appropriate control and decontamination of the practice waste.

The course includes:

  • Why infection control matters
  • Approach to Infection control
  • Causes of Infection and spread
  • Controlling Infection risks
  • Hand Hygiene
  • Injection Safety
  • Personal Protection Equipment
  • Waste Management and Decontamination

Venue and Date
Next date and venue to be confirmed. Please click here to register your interest

To Receive Course Information, Please Click on the Link Below.